Payments - How to delete/cancel a payment a client has already made?
There are 2 main reasons why to delete/cancel an already made payment:
- Participant can’t attend and want his money pack
- Participant has chosen a wrong fee type and the invoice should be re-issued
(showing the appropriate fee)
In this case you have to:
- contact B2Match staff asking to "Delete" the invoice
- Making a refund of the payment via the chosen payment provider (PayPal, Stripe, etc.)
each payment provider offers these refund options in their administration interfaces
- Money back - No new invoice?
Inform the participant that the money was refunded
- New invoice should be issued showing another fee?
* Select the proper Participation type representing the adequate amount
see Tab: "Settings" in the Participants Dashboard | Type of Participation
* Contact the participant asking to make the online payment again via the B2Match platform