Virtual events come with the participants' need to get in touch with each other and discuss, prior to their virtual meeting. Participants can now chat through our instant messaging feature, integrated in the virtual events settings.
How it works for the participants
Once registered for the event or logged in, the participants can chat with each other by following the steps below.
- Go to Participants, on the top menu
- Choose the participant whom you want to send a message and click on the participant preview
- Click on Send message under the participant's photo and name.
All the messages will displayed in Messages, which is accessible in the top menu.
How it works for the organisers
Due to privacy regulations, organisers will not be able to see the messages exchanged by the participants.
The number of messages sent and received by participants can be displayed in Participants, given that the columns are marked as displayed or added in saved filters.
Drag and drop Messages Sent and Messages Received to the Selected Columns.
Then click on Search. You now have applied a custom filter, which you did not save.
The number of messages sent and received by the participants will be displayed in the columns Messages Sent and Messages Received. You can order them by clicking on the small arrow, next to the column's name.
The messaging function will only be active during the event. If you'd like to keep it for a longer timeframe, please contact your Sales representative or our Sales team.
Availability for messaging
The organisers can specify if the participant can receive messages from other participants or not. This can be done in Participants - click on the participant's row; when the participant profile panel will open, go to Settings.
Scroll down and go to Availability for messaging. If the button is enabled, as it is in the screenshot below, this participant is able to receive messages from other participants.
All the participants are available for messaging by default.
The organiser needs to turn off the messaging availability for specific participants, if it's needed that they don't receive messages from other participants.
For the participants who have messaging disabled, only messages between them and participants with whom they have meetings or meetings requests will be possible.
In the example below, participant's messaging box is disabled, so the participant can't receive messages, unless there is a meeting or a meeting request between the two participants. If there are booking rules, they are also applied, and if nobody can request meetings with this participation type, the participant won't receive messages either.